CA Service Management

  • 1.  Scheduled End Date based on change type

    Posted Apr 30, 2019 04:19 PM

    Hi ,

    I have a requirement for scheduled End date population

    If change type is emergency ,then scheduled End date should show only 48 hrs from start date

    Also ,I don't want to apply this logic to other change types.

     

    Can anyone help me on this?

     

    Thanks,

    Lakshmipriya



  • 2.  Re: Scheduled End Date based on change type
    Best Answer

    Posted May 09, 2019 02:53 PM

    I think you will need to write a spel-code or JavaScript to meet this requirement.



  • 3.  Re: Scheduled End Date based on change type

    Posted May 10, 2019 01:22 PM

    Can you guide me for function just  the outline?

     

    Thanks,

    Lakshmipriya