CA Service Management

I'm trying make 2 different field required depending on which category is used when creating/updating a ticket.

For this I tried to make use of the Post_Validate way to prompt an error message if the field is null.

chg::z_validate_category(...) {

string zmsg;

if((category == "SIGSCLVM" || category == "SIGSCWVM" || category == "SIGSCPM") && (is_null(project))){
zmsg=format("Project is REQUIRED");
set_error(1);
set_return_data(zmsg);
return;

}

else if((category != "SIGSCLVM" || category != "SIGSCWVM" || category != "SIGSCPM") && (is_null(z_ttessa_code))){
zmsg=format("TTESSA CODE REQUIRED");
set_error(1);
set_return_data(zmsg);
return;

}
}

When I do this. The first condition prompts the correct error message.

Category = "SIGSCLVM" 

Project = <Null>

TTESSA Code = <Null>

Error: "Project is Required"

But when I do fill up the Project field. I get prompted by the 2nd error message.

Category = "BSGSL" 

Project = "Test Project"

TTESSA Code = <Null>

Error: "TESSA CODE is Required"

It seems like it still tries to go through the 2nd error message even if it doesn't meet the requirement

But when I do:

Category = "BSGSL" 

Project =  <Null>

TTESSA Code = <Null>

Error: "TESSA CODE is Required"

It prompts the correct error message so the 2nd condition is correct.

As I have been going around this for a time, I did also tried to use switch but same results. It still run through the 2nd error message still.

chg::z_validate_category(...) {

string zmsg;
int error_msg;

if((category == "SIGSCLVM" || category == "SIGSCWVM" || category == "SIGSCPM") && (is_null(project))) error_msg = 1;
if((category != "SIGSCLVM" || category != "SIGSCWVM" || category != "SIGSCPM") && (is_null(z_ttessa_code)))error_msg = 2;

switch (error_msg)
{
     case 1:
     zmsg=format("Project is REQUIRED");
     set_error(1);
     set_return_data(zmsg);
     return;
     break;
     
     case 2:
     zmsg=format("TTESSA CODE REQUIRED");
     set_error(1);
     set_return_data(zmsg);
     return;
     break;
}
} 

Im quite at lost what could be wrong with the spl code I made.

Currently your second condition will fire for every category, because all categories match ‘not A OR not B OR not C’ - including categories A, B and C. Do you really want TTESSA CODE to be required if ‘not A AND not B AND not C’?

Regards,

James

you mean?

if(category == "SIGSCLVM" || category == "SIGSCWVM" || category == "SIGSCPM"){
if(is_null(project){
zmsg=format("Project is REQUIRED");
set_error(1);
set_return_data(zmsg);
return;

}
}
else if(is_null(z_ttessa_code)){
zmsg=format("TTESSA CODE REQUIRED");
set_error(1);
set_return_data(zmsg);
return;
}

hi,

based on what i understand, it could be: