I am not sure what you mean with "...in the header the case active is deactivated". But this message means, the JOBS cannot be deleted because it is still in the Activity Window. Check there for this JOBS and deactivate. It should disappear from the activity window then. Afterward, try to delete it again.
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Software Engineer
Erste Group IT
Austria
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Original Message:
Sent: 05-22-2019 09:59 AM
From: Anon Anon
Subject: Impossible to delete a JOBS, message that is active but in the header the case active is desactived
Impossible to delete a JOBS, message that is active but in the header the case active is desactived