AnsweredAssumed Answered

Escalation

Question asked by Vitor.Rebello on Aug 17, 2011
Latest reply on Aug 20, 2011 by mansriva
I created a process, and in one specific task the assignee escalation is necessary.
I've been trying to create the escalation in the task, but the resource manager doesn't receives the escalation. I want the resource manager receive the action item when the resource does not do the task.
How I proceceed to implement this escalation in the process? What I should to do to implement a new escalation? I think I am missing one step.

Regards,

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