DX NetOps

Dear All,

I am using SANM for logging the ticket in CA Service Desk 12.5 . and I want to customize Summary and Description field as per requirement . like "remove" ," change the order of information " and "add additional information" in the Description filed . For testing purpose , I had made changes in the Servicedeskset , ServiceDeskClear and ServiceDeskupdate script (i.e change the order of variable and add additional information ) but still it is using default way to log the ticket . I mean after the changes ,I am not getting any changes in the logged ticket .
can anybody know how to do this customization ?

regards
Krishna Pratap singh

Hi Krishna:

This is the CA Spectrum Message Board. I believe you are looking to post this in CA Service Management Message Board. The users there will be able to help you with your question.

Thanks!
Mary