AnsweredAssumed Answered

en User%20Name Error

Question asked by TomConnery on Jul 23, 2010
Latest reply on Sep 17, 2010 by TomConnery
To my fellow Clarity specialists...

Our organization has been experiencing an incident for months and we have been unable to resolve the issue with CA support.

The root cause is unknown.

Nightly, around 1:30am, our websphere services perform an auto recycle. On some occasions one of our two clustered servers will be hit by a problem that adds %20 in the GUI anywhere a space is between two words. For example, at the login screen you'll see the following:

en - user%20name:
Password:

If you login to Clarity, you end up seeing %20's in MANY different text areas.

Normally, this was impacting one specific server but today it began impacting an alternate slustered server so I don't think the problem is server specific.


Does anyone have a clue as to what is happening? I can attach my websphere system out log if it helps.

I do end up seeing %20 referenced errrors in the app-niku log but after it's too late. I only see them when a user logs in and experiences the issue.

THANK YOU!

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