check your ca-support connect product repository .....

Discussion created by ca.portal.admin on Mar 26, 2007
as of this morning, most all of our products were missing from our
licensed product repository, locking us out of fix searches by product
even viewing open issues for the missing products - 3 of us at our shop
independently opened issues w/CA at we all got the same canned reply:

Hello xxxxxxxx,

This is with reference to the issue number xxxxxxxx.

I understand that the products are missing from the list in your Support
Connect profile to open issues. This is a known issue on our end and our
maintenance team is investigating into this problem. However, we do not
any estimated time of access for this issue.

I apologize for the inconvenience.

Thanks and regards,

This seemed to happen to us much more frequently in the past - it seems
there is a Sunday night rebuild of each client's product repository from
some other datasource, and when that build fails, we are left with a
corrupt database ... so far we are out IDMS and CA-DB2 products (and
I am sure ...)

This is Chris Hoelscher and I approved this message!

Chris Hoelscher
Senior IDMS & DB2 Database Administrator
Humana Inc

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Re: Support Connect
"Yes, indeed. . .

Hellooooooooo! CA Doesn't have any financial management software
inhouse, so they had to go to SAP? I hear so many alarm bells going off
I feel like Quasismodo . . .

What a shame they hadn't spent decades developing ERP software with an
IDMS platform, to use, instead . . . . ;^P . . . oh, well, all water
under the bridge now . . .