ca.portal.admin

Re:Knowledge base search

Discussion created by ca.portal.admin on May 5, 2010
How in the world do you do a knowledge base search in this NEW &
IMPROVED
CA-Support?



William M. Allen, Jr.

ARCH Consulting Associates, Ltd.

(704) 641-0296



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Normal

Normal
Re: Knowledge base search
"I too was confused with the new layout(confusing me isn't hard to do). I
opened a ticket with support and they suggested using the Search box in
the upper right corner. Problem was I had already tried that. The
Search box would bring up totally unrelated information. They're still
trying to figure out what's happening.

Tim Cauthorn
DBA
Nationwide Financials



From:
Chris Hoelscher <choelscher@HUMANA.COM>
To:
IDMS-L@LISTSERV.IUASSN.COM
Date:
05/06/2010 10:48 AM
Subject:
Re: [IDMSVENDOR-L] Knowledge base search
Sent by:
IDMS Public Discussion Forum <IDMS-L@LISTSERV.IUASSN.COM>



look in the upper right hand corner - there is a SEARCH box and button


at CA-WORLD - i have been invited to participate in a discussion panel
concerning the new format of the support application - i will be sure to
pass along the comments i have received so far ...





Chris Hoelscher
IDMS/DB2 Database Architect
Humana Inc
502-476-2538
choelscher@humana.com

you only need to test the programs that you want to work correctly






From:
""Barlett, Delbert"" <Delbert.Barlett@DOS.NH.GOV>
To:
IDMSVENDOR-L@LISTSERV.IUASSN.COM
Date:
05/06/2010 10:21 AM
Subject:
Re: [IDMSVENDOR-L] Knowledge base search
Sent by:
IDMS 3rd-party providers forum <IDMSVENDOR-L@LISTSERV.IUASSN.COM>



That is an excellent question. I tried using it on Tuesday and gave up.
That which used to be strait forward, now seems to be a hidden feature.

Del Barlett
Database Administrator
NH Department of Information Technology
OPS, DOS
603-271-1062

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