new ca support application

Discussion created by ca.portal.admin on May 6, 2010
Latest reply on May 6, 2010 by ca.portal.admin
the changes i have seen so far (both of which i do not like)

1) having to click to get a logon screen - since everyone (i think) has to
sign on - why make the go thru an extra step? just have the sign on
available on the entry screen
2) the hunt for knowledge base search - since CA (presumable) wants the
user to research a problem before opening an incident - one would think
that the search facility should be the most prominent feature on the
selection panel - not hidden like the door behind the bookshelf in a bad
horror film .....

Chris Hoelscher
IDMS/DB2 Database Architect
Humana Inc

you only need to test the programs that you want to work correctly

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Re: new ca support application
"Does CA Support Center even attempt to get feedback before implementing these kind of changes. I cannot image any DBA that would use this feature be happy with the implementation of this.