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Clarity Application support model

Question asked by b on Dec 9, 2011
Latest reply on Dec 14, 2011 by b
Dear Community,

I have a question, see if you can help. (if you have something handy; will be great).

We are looking for best practices recommendations on how many resources and roles to start with when setting up support staff to manage the application.

Any information on some type of model based on modules being used and users will be helpful.

We used to have some guidelines provided by CA long time ago.

Thank you