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Active Action Items

Question asked by Atul.K on Sep 19, 2010
Latest reply on Oct 4, 2010 by marlon
We have a change management workflow process which sends out action items for approvals or rejections. It goes through the change approver, manager and operations manager. Each of the participant would either approve or reject which will determine the next step. We have a challenge with this process

Scenario -
If the approver is not available on the given day for approval (ans has not set proxy ) and the initiator wants to reassign this action item to a different person.

Problem -
How do we reassign active action items from one person to other using a background process?

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