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Spectrum KB:  The Spectrum install owner cannot login to OneClick

  • 1.  Spectrum KB:  The Spectrum install owner cannot login to OneClick

    Broadcom Employee
    Posted Jan 05, 2012 08:50 AM

    Document ID: TEC561657

    Spectrum KB: The Spectrum install owner cannot login to OneClick

    Description:
    When trying to log into OneClick the following error is seen: "An internal web server error occurred. See the log file on the web server for details".In the stdout.log/catalina.out log file we see the following:
    java.lang.NullPointerException
    at java.util.Arrays$ArrayList.(Arrays.java:3357)
    at java.util.Arrays.asList(Arrays.java:3343)
    atcom.aprisma.spectrum.app.web.servlet.ClientPollServlet.checkOutLicenseImpl(ClientPollServlet.java:1584)
    atcom.aprisma.spectrum.app.web.servlet.ClientPollServlet.checkOutLicenseImpl(ClientPollServlet.java:1552)
    atcom.aprisma.spectrum.app.web.servlet.ClientPollServlet.checkOutLicense(ClientPollServlet.java:1696)
    atcom.aprisma.spectrum.app.web.servlet.ClientPollServlet.doPostImpl(ClientPollServlet.java:2788)
    atcom.aprisma.spectrum.app.web.servlet.ClientPollServlet.doPost(ClientPollServlet.java:2707)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)


    Please select the following link for more information on this subject
    Knowledge Document Link:
    https://comm.support.ca.com/?legacyid=TEC561657