Have you tested connectivity to the User Store from the Policy Server?
telnet userstorename.domainname.com 636
The messages seem to indicate that the Policy Server can't connect to the
User Store on port 636.
From: "CA Security Global User Community (Distributed)"
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CommunityAdmin@communities-mail.ca.com>
To: "mb.2253364.101117814@myca-email.ca.com"
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mb.2253364.101117814@myca-email.ca.com>
Date: 05/30/2013 08:41 AM
Subject: [CA SiteMinder General Discussion] RE: What are the most
frequent errors you see in SiteMinder Policy Server?
Hi,
We are getting the below error in the policy server smps.log.
[15728/1952828][Tue May 28 2013 06:12:32][SmDsLdapConnMgr.cpp:586][ERROR]
SmDsLdapConnMgr (ldap_search_ext_s) in PingServer : Timed out at
userstorename.domainname.com:636
[15728/1952829][Tue May 28 2013 06:12:39][SmDsLdapConnMgr.cpp:586][ERROR]
SmDsLdapConnMgr (ldap_search_ext_s) in PingServer : Timed out at
userstorename.domainname.com:636
[15728/3061556][Tue May 28 2013 06:12:43][SmDsLdapConnMgr.cpp:586][ERROR]
SmDsLdapConnMgr (ldap_search_ext_s) in PingServer : Timed out at
userstorename.domainname.com:636
[15728/3061557][Tue May 28 2013 06:12:51][SmDsLdapConnMgr.cpp:586][ERROR]
SmDsLdapConnMgr (ldap_search_ext_s) in PingServer : Timed out at
userstorename.domainname.com:636
[15728/1952828][Tue May 28 2013 06:13:02][SmDsLdapConnMgr.cpp:827][ERROR]
SmDsLdapConnMgr Bind. Server userstorename.domainname.com:636 Error
81-Can't contact LDAP server
at the same time we are seeing the below error in apache webserver as
well.
[6829/41][Tue May 28 2013 06:12:57][CSmLowLevelAgent.cpp:1085][ERROR] LLA:
SiteMinder Agent Api function failed - 'Sm_AgentApi_LoginEx' returned
'-2'.
[6829/41][Tue May 28 2013
06:12:57][CSmAuthenticationManager.cpp:181][ERROR] HLA: Component reported
fatal error: 'Low Level Agent'.
[6829/41][Tue May 28 2013 06:12:57][CSmHighLevelAgent.cpp:986][ERROR] HLA:
Component reported fatal error: 'Authentication Manager'.
[240/1][Tue May 28 2013 06:16:02][LLAWorkerProcess.cpp:1419][WARNING]
LLAWP: DoManagement lost connection to Policy Server.
[10305/50][Tue May 28 2013 06:16:21][CSmLowLevelAgent.cpp:491][ERROR] LLA:
SiteMinder Agent Api function failed - 'Sm_AgentApi_IsProtectedEx'
returned '-2'.
[10305/50][Tue May 28 2013 06:16:21][CSmProtectionManager.cpp:192][ERROR]
HLA: Component reported fatal error: 'Low Level Agent'.
Can someone help to find the root cause and resolve this issue?
Posted by:kannan_b
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