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Chargebacks in NPD environment

Question asked by Dale_Stockman Champion on Sep 23, 2010
Latest reply on Nov 26, 2012 by Dale_Stockman
Have to cases opened:

19666532-1: CAN'T SEE INVOICE TAB
19666561-1: CHARGEBACKS NOT INVOICED

Thanks to Lily, we can now see the Invoices Tab on Departments, but we are still having issues:

- can't see transactions on any invoice pages (have followed the checklist provided by CA Support)
- don't understand why we need to use IT Services function to enable Investment chargebacks (conflicting messages from Clarity guides vs. other docs provided by Support; we are an NPD organization - we don't do services, so why are we force to use something we don't do, don't need?)
- don't understand purpose, requirement for Credit Rules (we know the exact amount we are debitting departments that benefit from our project and project's team, why is the credit to the team's departments based on some general % allocation credit rule and not the recorded actuals?)

Any insight on these questions is appreciated.

Dale

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