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BOXI Web reports error: Failed to retrieve data from the database

Question asked by bagy on Feb 16, 2012
Latest reply on Feb 22, 2012 by Gurjeet.S
Hi all,
my BOXI Web reports worked fine until one day when I tried to generate any report from Service Desk manager Reports tab I get Error message: Error in File Total Volume of Requests: Failed to retrieve data from the database. I can accees Infoview from Service Desk manager and find all CA reports, but even there when I click View on one of them I get same error. I checked my odbc connections, even reinstalled BOXI 12.1, but still no luck. Is there something that I'm missing? Please help, I'm struggling with this long time with no success :(

Thanks in advance.

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