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Custom Email Alerts

Question asked by ZhangZhao on Mar 21, 2012
Latest reply on Jul 8, 2014 by Hiko_Davis
I added EmailActionEM.jar and EmailActionWS.jar these 2 jar files so that I can customize Email alerts. But seems the customized alert action cannot be triggered by summary alert. It works properly only in simply alert.. Is there anyone ran into the similar situation?