AnsweredAssumed Answered

Populate button on Timesheet not adding Incidents

Question asked by qkenny on Mar 30, 2012
Latest reply on Apr 5, 2012 by navzjoshi00
We have a user who, when using the Populate button on new timesheets, does not get the previous week's Incidents added to the new sheet. This happens every week. Other users are able to add these same Incidents to their timesheet(s) using the Populate button. Project Tasks are added using the Populate button with no issue.

I've tried using the SQL below to trace but thus far haven't found the reason. I can't seem to find the step that is actually putting the Incidents rows into PSTIMEENTRY, even when tracing a user that it works for.

update niku.cmn_sec_users set sqltrace_active = 10 where user_name =<loginID>

Has anyone seen this before? Or does anyone happen to know the SQL used to add Incidents to a new Timesheet?