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Attach URL in ServiceDesk 12.5

Question asked by tony.harrison on Apr 11, 2012
Latest reply on May 1, 2012 by tony.harrison
I know how to use Process Automation to add a file as an attachment to a ticket in ServiceDesk (v12.5) but I also need to be able to ‘Attach a URL’.

I have looked at the available ServiceDesk webservice methods and found “attachURLLink”, is this the correct method to use?

If so what value should be used in docID when attaching to an Incident or Problem?

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://www.ca.com/UnicenterServicePlus/ServiceDesk">
<soapenv:Header/>
<soapenv:Body>
<ser:attachURLLink>
<sid>1589977383</sid>
<docId>402041</docId>
<url>http://test.com</url>
<attmntName>Test</attmntName>
<description>a test url attachment</description>
</ser:attachURLLink>
</soapenv:Body>
</soapenv:Envelope>


Has anyone done this?

thanks

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