AnsweredAssumed Answered

PA SD Operator CreateIncident with CI

Question asked by tony.harrison on Apr 13, 2012
Latest reply on Apr 13, 2012 by tony.harrison
I have been using the SD operator CreateIncident successfully but now want to create the incident with a Config item.

Looks straightforward.

I added the 'affected_resource' attribute and the CI name (as suggested by someone at

It doesn't error, but the CI does not get added onto the incident.
I have tried using the id, tried using 'affected_rc' but it either errors or just does not add the CI.

Has anyone done this?

CA PA 3.1
ServiceDesk 12.5