robert.graff

Service Desk CA IT PAM Tutorial

Discussion created by robert.graff on Apr 16, 2012
Latest reply on Jul 16, 2012 by dorothy.livecchi
Hello,

Can someone please recommend a tutorial which I can use to create a Process which uses the Service Desk Connector tool for CA IT PAM?

I'm ideally looking for a step-by-step guide to creating a process which...
- Is associated with a request category, and starts when a request of that category is created
- Sends a request for approval to one or more approvers
- Allows the approver to approve the request (either via CA IT PAM interface, or via email)
- If appproved, updates the status of the request via CA IT PAM / Service Desk WebService

Any ideas? I've downloaded the ITPAM Service Desk Manager Connector Tutorial Overviewbut it's not really the tutorial I'm looking for (??)

Essentially, I'm looking for something similar to the End User Interaction Tutorial (which is very good), but one that uses the Service Desk Connectors.


Thanks.

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