AnsweredAssumed Answered

Action Item Proxy Not Working for Process

Question asked by Rob-FCB on May 8, 2012
Latest reply on May 9, 2012 by Rob-FCB
We have a process built on the Change Request object that routes to different managers for approvals. This week, one of those managers is out on vacation and set up another manager as a proxy. The proxy received the action item for the change request as expected, however when she selected the Approved status which normally moves the process to the next step, nothing happens. It is still sitting on the same step.

Shouldn't the proxy's action work as if the original recipient acted on the action item?

Outcomes