AnsweredAssumed Answered

WEBI server frequently  getting down and in failed state

Question asked by Georgy N Joseph on May 8, 2012
Latest reply on Jun 14, 2013 by tim.gerhardt
Hi Friends,

We use clarity12.1 with BO XI 3.1 as the reporting tool and our WEBI server was frequently getting down and going to the FAILED state when we try to start it.Here is the bug report id from BusinessObjects is ADAPT01168751.

As per BusinessObjects, the issue that we face is fixed in FP1.3. So we downloaded the BOr3.2 for Linux media from CA Download center and applied the SP3. But we still see that the WEBI server is getting down again and again.

a) Can we download and apply FP1.3 or the latest SP5 from the BusinessObjects "Service Marketplace" website? Is this supported by CA? If yes, should the patch be an OEM only patch assuming that CA is OEM partner to Businessobjects?

b) Is XI 3.1 FixPack 1.3 OR Fixpack 1.5 iso file available from CA? In the download center, i only see the BO SP3 media.

Waiting for your thoughts on this,
Georgy

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