Dave.Burrows1.1

Missing drop down filters

Discussion created by Dave.Burrows1.1 on May 29, 2012
Latest reply on Jun 4, 2012 by Chris_Hackett
Hi,

My production instance has 3 x 32bit web apps using Apache Tom cat and Clarity Version 12.1 on an sql database.

In preparation to move to version 13 we have now added 3 x 64 bit servers so I actually have 6 servers accessible through a load balancer right now.
The idea was to run this set up for a couple of weeks then turn off the 32 bit servers.

We have had some issues over the last week where users are missing some portal information such as, A drop down box filter box and this is missing to anyone that is logged onto one of our servers but okay on others.
Stopping and starting the identified server resolves the issue.
This has happened to both a 32 bit server and a 64 bit server.
Has anyone seen this type of behaviour and have any recommendations on how to prevent this.

The portals so far that have given this issue are page level portals where you select a filter value and this drives the data in other portals on the page.

And ideas would be greatly appreciated

Dave

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