AnsweredAssumed Answered

Export ServiceDesk Knowledge Docs

Question asked by tony.harrison on Jun 21, 2012
Latest reply on Jun 21, 2012 by MaryGreening
I am looking for a way to automatically export Knowledge documents from one ServiceDesk (r12.5) and import them into one or more instances od SD(r12.5).

I have used some of the SD web service methods in the past to query and return knowledge from SD.

I just wondered if anyone had any thoughts or experience of doing something like this?

In my case the requirement is to have 1 source SD which will push/publish knowledge documents to other instances of SD.

Thanks in advance.