Christopher, we have implemented a number of integrations using our Trilogy product - CA Harvest, HP QC, Service Desk, Remedy, etc. Here is a
link to a video that shows how we integrate with QC, for example. I have also attached our Trilogy User Guide so that you can see how simple it is to create these type of integrations.
Let me know if we can do anything to help or if you'd like a copy of Trilogy to 'play' with.
Onwards.