AnsweredAssumed Answered

Create BusinessObjects Users job fails after 20 +mins

Question asked by brecka on Aug 15, 2012
Latest reply on Sep 4, 2012 by Chris_Hackett
Hi,
2 instances of clarity are installed on 1 linux server, each of them connected to different win BOXI server.
1st one is ok, can run reports, everything is brilliant...

fun begins with 2nd instance of clarity - it's working, but i can't force it to execute Create BusinessObjects Users job - it takes like 20+mins to complete and fails leaving an error message in bg-ca.log :
ERROR 2012-08-15 20:25:13,942 [Dispatch pool-4-thread-2 : bg@testappserver (tenant=clarity)] niku.njs (clarity:unknown:-1:none) Error executing job: 5006002^M
java.lang.Exception: reporting.loginError
        at com.niku.reporting.bo.BOReporting.login(BOReporting.java:164)
        at com.niku.reporting.bo.BOReporting.login(BOReporting.java:178)
        at com.niku.reporting.jobs.SyncBOUsersJob.CreateUsers(SyncBOUsersJob.java:82)
        at com.niku.reporting.jobs.SyncBOUsersJob.runCreateUsers(SyncBOUsersJob.java:65)
        at com.niku.reporting.jobs.SyncBOUsersJob.scheduledEventFired(SyncBOUsersJob.java:54)
        at com.niku.njs.Dispatcher$BGTask.run(Dispatcher.java:277)
        at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
        at java.lang.Thread.run(Thread.java:619)
Caused by: com.crystaldecisions.sdk.exception.SDKException$OCAFramework: Communication error occurred when trying to connect to server 32.23.73.18:6400 (FWM 01009)
cause:com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$CommunicationError:[color=#f10808] Communication error occurred when trying to connect to server 32.23.73.18:6400 (FWM 01009)
cause:com.crystaldecisions.thirdparty.org.omg.CORBA.TRANSIENT: attempt to establish connection failed: java.net.ConnectException: Connection timed out minor code: 0x4f4f0001 completed: No
detail
[/color]:Communication error occurred when trying to connect to server 32.23.73.18:6400 (FWM 01009) attempt to establish connection failed: java.net.ConnectException: Connection timed out detail:Communication error occurred when trying to connect to server 32.23.73.18:6400 (FWM 01009) attempt to establish connection failed: java.net.ConnectException: Connection timed out
-ports are open, firewall completely disabled on BOXI server, i can even telnet successfully from app server to boxi server ports 6400 and 8080 ( cms and web service)

niku2@testappserver> telnet 32.23.73.18 8080
Trying 32.23.73.18...
Connected to 32.23.73.18.

niku2@testappserver> telnet 32.23.73.18 6400
Trying 32.23.73.18...
Connected to 32.23.73.18.
Any ideas ? :-)

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