AnsweredAssumed Answered

Build Condition for the Escalation

Question asked by hue_nguyen on Aug 16, 2012
Latest reply on Aug 28, 2012 by Chris_Hackett

I would like to add condition escalation for steps in our process.
For example:

This is my process: Start -> Plan- > Review 1-> Review 2-> Finish

For review steps, i would like to configure for escalation:
If Small project, Priority high -> Review 1 step will be escalated in 6 hours
If Big project, Priority Low -> Review 1 step will be escalated in 8 hours...

Is it possible to do that in clarity?

Many thanks,
Hue Nguyen