Hi,
you have Configure BOXI with servicedesk.
find the below steps and maded the changes.
1. Login to CMC console as an administrator,go to authentication section.
Clicke enterprise.
Check the option "Trusted authenctication is enabled", in the shared secret filed enter the value of the shared secret.click save.
2. Make the following changes in web.xml file present under
\commonreporting3\tomcat55\webapps\opendocument\web-inf to
opendoc.cms.default - give the appropriate hostname along with port of your boxi CMS.
opendoc.siteminder.enabled - change the value true(default) to false.
opendoc.sso.enabled-change false(default value) to true.
3.Edit trustedprincipal.conf,located in
NX-Root\bopcfg\www\CATALINA_BASE\webapps\CAisd, enter the sahared secret as sharedsecret=******(xxxxx is the shared secret entered in the CMC)
Save andclose the file.
Restart the tomact services in BOXI server and CA service Desk manager from services