AnsweredAssumed Answered

Knowledge Tool as Known Error Database

Question asked by ftucker on Sep 14, 2012
Latest reply on Jun 9, 2014 by dogden
Is anyone using the Knowledge tool for a Problem Management Known Error Database as well as general knowledge and working orders for fulfillment etc.? If so, how are you able to manage Knowledge Types without creating additional categories? Initially I thought an attribute on the knowledge documents would be useful to distinguish fulfillment, known errors and standard change documentation from other general knowledge.

The alternative is to place text in one of the fields, set an expiration, and just throw everything in to the same pile. This makes it dificult to measure how many known errors or workarounds are being intriduced or retired.

Thanks!

Outcomes