AnsweredAssumed Answered

Direct link - CEM Service Level Dashboard.

Question asked by lycohen on Sep 14, 2012
Latest reply on Apr 8, 2014 by agcoliveira
Suppose you have many Business Services on CEM and you want to provide to each Business Analyst a direct link to his Service Level Management Dashboard where he will be able to find only the information related to his service.

Since a Business Analyst is the owner of some Business Services, I don't want to show the information not related to the services under his domain.

So. Is there a way to provide a Direct link to a CEM Dashboard related only with a Business Service? Is there a way to grant the user access to some business related information.

I'm not thinking in pdf reports because of the drill down capabilities of CEM the dashboards.

Best Regards.

Outcomes