DX Application Performance Management

  • 1.  Issue: RTTM Collection Service IN Progress

    Posted Oct 10, 2012 12:57 AM
    In the CEM console, the TIM Collection Services (both RTTM Collection Service and Transaction Discovery Collection Service) are neither running nor are they stopped. The Service Status is "In Progress". I restarted the Enterprise Managers on both my Collectors and MOM but the "In Progress" status still persists. The Start and Stop buttons are not available to click. It is preventing me from running any Automatic Transaction Discovery sessions as well as not sending any RTTM related data so I don't get any metrics in Introscope Workstaton.

    Any information would be greatly appreciated.

    Thanks,
    Jonathan


  • 2.  RE: Issue: RTTM Collection Service IN Progress

    Posted Oct 12, 2012 11:49 AM
    I have the same issue - did you resolve this?


  • 3.  RE: Issue: RTTM Collection Service IN Progress
    Best Answer

    Posted Oct 16, 2012 11:50 AM
    Seems like you just upgraded; if not then this condition is intermittently plaguing you since last upgrade; i had same issues.

    do the following: TRY THIS IN NON PROD FIRST:

    - Run this Query from a TOAD or a SQL Developer or from Command line, if u know how to format the SQL command line..
    select ts_monitors.ts_name, ts_child_services_def.ts_name,ts_monitor_child_service.ts_started from ts_monitors,ts_child_services_def, ts_monitor_child_service where ts_monitor_child_service.ts_child_service_id=ts_child_services_def.ts_id and ts_monitor_child_service.ts_monitors_id=ts_monitors.ts_id
    Find out if TS_STARTED in "ts_monitor_child_service" Table has "2".

    If Yes,
    then update the TS_STARTED from "2" to "0".
    update ts_monitor_child_service set TS_STARTED=0 where TS_STARTED=2;
    make sure to Commit:
    commit;
    RESTART your Environment (all EMs) and TIMS...

    and now you should have RTTM Services in "Stopped" condition; try starting it... it should startup with no issues.


    Thanks
    Ashish


    brianmc wrote:

    I have the same issue - did you resolve this?


  • 4.  RE: Issue: RTTM Collection Service IN Progress

    Broadcom Employee
    Posted Oct 12, 2012 09:06 PM
    What does the collector's IntroscopeEnterpriseManager.log say about the services? Can you post any warnings or errors found?

    -Hiko


  • 5.  RE: Issue: RTTM Collection Service IN Progress

    Posted Jan 22, 2013 06:23 PM
    I had to log into the APM database with pgAdmin and manually set the flags off for the RTTM services.

    UPDATE ts_monitor_child_service
    SET ts_started=0
    WHERE ts_id=**

    ** = should be the ts_id that still has a pending (2) status.


  • 6.  Re: Issue: RTTM Collection Service IN Progress

    Broadcom Employee
    Posted Oct 20, 2014 12:29 PM

    Jonathan:

    For completeness, there is a short KB on this

     

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