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Issue: RTTM Collection Service IN Progress

Question asked by Jonathan.Lapuz on Oct 10, 2012
Latest reply on Oct 20, 2014 by Hallett_German
In the CEM console, the TIM Collection Services (both RTTM Collection Service and Transaction Discovery Collection Service) are neither running nor are they stopped. The Service Status is "In Progress". I restarted the Enterprise Managers on both my Collectors and MOM but the "In Progress" status still persists. The Start and Stop buttons are not available to click. It is preventing me from running any Automatic Transaction Discovery sessions as well as not sending any RTTM related data so I don't get any metrics in Introscope Workstaton.

Any information would be greatly appreciated.