ken_huynh

Start new Process when Service Desk Category changed?

Discussion created by ken_huynh on Oct 15, 2012
Latest reply on Oct 16, 2012 by eyal_kedem_freundsoft
I have service desk request that tigger PAM Process. I have 4 types of request, they all trigger the same Process. My process will check the category types and uses the correct workflow for the category.

I've been testing that if I update and changes the request category, it will not stop the current Process and start a new one, since it's all using the same Process.

How can i overcome this? Since i really dont want to create a duplicate process for each category type. That seem to be the only way that it would stop the current process and start a new one when the service desk request changed. If each category start a different Process name.

Thanks
Ken

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