rugst01

CA Tuesday Tip: CA WA AE -  Problem 11.3 sp1 AE ontop of 11.3 sp1 WCC

Discussion created by rugst01 Employee on Oct 19, 2012
There is a conflict between rpm's in the 11.3 sp1 Autosys and WCC images.
To get around this you need to remove the conflicting rpms prior to running installation (wa_setup.sh) again.

1) run 'rpm -qa|grep "ca-"'
2) Note the output, take particular note of the ca-waae-common packages
3) Remove the offending packages
rpm -e nodeps noscripts <sub_ca-waae-common*.i386>

For example:
rpm -e noscripts nodeps --justdb ca-waae-common-11.3.1-147
rpm -e noscripts nodeps --justdb ca-waae-sdk-11.3.1-147
rpm -e noscripts nodeps --justdb ca-waae-common-cs2-11.3.1-147

Here is an example /opt/CA/SharedComponents/installer/log/CAWorkloadAutomationAE.install.log after installation failed attempting to install 11.3 sp1 agent ontop of an existing WCC 11.3 sp1 install.
14:32:56 ++ Read packages
14:32:56 +++ Package "CAWorkloadAutomationAE", version "11.3.1.147" read from
file "/tmp/disk2/Linux/CAWorkloadAutomationAE.Linux.@pif"
14:32:56 +++ Package "ca-waae-cmd-sponsor", version "11.3.1.147" read from
file "/tmp/disk2/Linux/ca-waae-cmd-sponsor.Linux.@pif"
14:32:56 +++ Package "ca-cs-utils", version "11.2.10057.0" read from file
"/tmp/disk2/Linux/CCS/RPM/ca-cs-utils-11.2.10057-0000.i386.rpm"
14:32:56 +++ Package "ca-cs-jre", version "1.5.0.11" read from file
"/tmp/disk2/Linux/CCS/RPM/ca-cs-jre-1.5.0-11.i386.rpm"
14:32:56 +++ Package "ca-lic", version "1.80.0.4" read from file
"/tmp/disk2/Linux/CCS/RPM/ca-lic-01.0080-04.i386.rpm"
14:32:56 +++ Package "ca-cs-sockadapter", version "2.1.43.0" read from file
"/tmp/disk2/Linux/CCS/RPM/ca-cs-sockadapter-2.1.43-0.i386.rpm"
14:32:56 +++ Package "ca-waae-sdk", version "11.3.1.147" read from file
"/tmp/disk2/Linux/WorkloadAutomationAE/RPM/ca-waae-sdk-11.3.1-147.i386.rpm"
14:32:56 +++ Package "ca-waae-common-cs2", version "11.3.1.147" read from
file
"/tmp/disk2/Linux/WorkloadAutomationAE/RPM/ca-waae-common-cs2-11.3.1-147.i386.
rpm"
14:32:56 +++ Package "ca-waae-common-cs", version "11.3.1.147" read from file
"/tmp/disk2/Linux/WorkloadAutomationAE/RPM/ca-waae-common-cs-11.3.1-147.i386.r
pm"
14:32:56 +++ Package "ca-waae-common", version "11.3.1.147" read from file
"/tmp/disk2/Linux/WorkloadAutomationAE/RPM/ca-waae-common-11.3.1-147.i386.rpm"
14:32:56 +++ Package "ca-waae-agent", version "11.3.1.147" read from file
"/tmp/disk2/Linux/WorkloadAutomationAE/RPM/ca-waae-agent-11.3.1-147.i386.rpm"
14:32:56 +++ Package "ca-waae-client", version "11.3.1.147" read from file
"/tmp/disk2/Linux/WorkloadAutomationAE/RPM/ca-waae-client-11.3.1-147.i386.rpm"
14:32:56 +++ Package "ca-waae-common-sac", version "11.3.1.147" read from
file
"/tmp/disk2/Linux/WorkloadAutomationAE/RPM/ca-waae-common-sac-11.3.1-147.i386.
rpm"
14:32:56 +++ Package "ca-waae-asapi", version "11.3.1.147" read from file
"/tmp/disk2/Linux/WorkloadAutomationAE/RPM/ca-waae-asapi-11.3.1-147.i386.rpm"
14:32:57 +++ Package "ca-waae-db", version "11.3.1.147" read from file
"/tmp/disk2/Linux/WorkloadAutomationAE/RPM/ca-waae-db-11.3.1-147.i386.rpm"
14:32:57 +++ Package "ca-waae-scheduler", version "11.3.1.147" read from file
"/tmp/disk2/Linux/WorkloadAutomationAE/RPM/ca-waae-scheduler-11.3.1-147.i386.r
pm"
14:32:57 +++ Package "ca-waae-server", version "11.3.1.147" read from file
"/tmp/disk2/Linux/WorkloadAutomationAE/RPM/ca-waae-server-11.3.1-147.i386.rpm"
14:32:57 ++ Packages read successfully
14:32:57 ++ Call script "as_prepif.sh"
14:32:57 ++ Script executed successfully
14:32:57 ++ Call script "as_prestart.sh"
14:33:00 ++ -- WA: Before WA component check.
14:33:00 ++ -- WA: WA:.
14:33:01 ++ -- WA: + CAWorkloadAutomationAE-SDK
14:33:01 ++ -- WA: After component check.
14:33:01 ++ -- WA: AutoSys r11:.
14:33:01 ++ -- WA: AutoSys 4.5:.
14:33:01 ++ -- WA: AutoSys r11:.
14:33:01 ++ -- WA: Checking glibc version. It must be later than 2.3.2-95.3.
14:33:01 ++ -- WA: glibc version found: glibc-2.5-81.el5_8.7.x86_64
glibc-2.5-81.el5_8.7.i686
14:33:02 ++ Script executed successfully
14:33:09 ++ Start GUI: JAVA (dialog= dlgWelcome)
CA Workload Automation AE for Linux: Wed Oct 17 14:35:50 EDT 2012
Summary and post operation information will be written to:
Product Install Log:
/opt/CA/SharedComponents/installer/log/CAWorkloadAutomationAE.log
Agent Install Log:
/opt/CA/WorkloadAutomationAE/SystemAgent/NALP328/CA_Workload_Automation_Agent_
R11.3_InstallLog.log
General Properties:
Type: Custom
Function: New Installation
Target Directory (CA Workload Automation AE): /opt/CA/WorkloadAutomationAE
Target Directory (Shared Components): /opt/CA/SharedComponents
Update /etc/profile: Y
Debug and trace files:
Install Flow: /tmp/as_install31466.trc
Install Input Values: /tmp/as_install31466.vars
Extended Trace: /tmp/as_install31466.tvars
Component Properties:
Do Not Install Scheduler
Do Not Install Application Server
Do Not Install Client
Install Agent
Do Not Install SDK
Do Not Install Documentation
Do Not Install Command Sponsor
Install CA Secure Socket Adapter
Owner and Group Settings:
Owner: autosys
Group: autosys
Create owner or group account if not defined in system: Y
SSA Information:
Enable secure communications: N
Communications Multiplexing Port: 7163
Application Server Port: 9000
Note: Use csamconfigedit to configure CA Secure Socket Adapter's secure
communications component.
Agent Information:
Agent Name: ABCDEFG
Agent Port: 7520
Enable data encryption: Y
Use custom data encryption key: Y
Set the agent to start at system startup: Y
Start the agent following installation: Y
Enable SNMP capabilities: N
Enable port-multiplexing for agent port: N
End of Summary Information
14:35:52 ++ GUI executed successfully, return code: 0
14:35:52 ++ Call script "as_postinterview.sh"
ÝCAPKI¨ Parameters: mode=install, caller=WAAE113, instdir=, env=all,
verbose=true
ÝCAPKI¨ This installer contains CAPKI Version 4.1.10
ÝCAPKI¨ Using install directory as specified by CASHCOMP
ÝCAPKI¨ Installation directory: /opt/CA/SharedComponents/CAPKI
ÝCAPKI¨ Checking for Permissions
ÝCAPKI¨ Proper permissions are set for installation directory
ÝCAPKI¨ Disk space is available
ÝCAPKI¨ Existing Version RV=2
ÝCAPKI¨ Existing installation of CAPKI found: Version 4.1.10
ÝCAPKI¨ Updated installed files log:
/opt/CA/SharedComponents/CAPKI/Linux/x86/32/files.dat
ÝCAPKI¨ Older version of ETPKI installation found at
/opt/CA/SharedComponents/ETPKI. So, trying to remove the this callerID from
older ETPKI dependency list
ÝCAPKI¨ CAPKI Install Successful, return Value is 0
14:35:53 ++ Script executed successfully
14:35:53 ++ Remove deselected packages
14:35:53 +++ Package "ca-waae-server" has been deselected
14:35:53 +++ Package "ca-waae-scheduler" has been deselected
14:35:53 +++ Package "ca-waae-db" has been deselected
14:35:53 +++ Package "ca-waae-asapi" has been deselected
14:35:53 +++ Package "ca-waae-client" has been deselected
14:35:53 +++ Package "ca-waae-common-sac" has been deselected
14:35:53 +++ Package "ca-waae-sdk" has been deselected
14:35:53 +++ Package "ca-lic" has been deselected
14:35:53 +++ Package "ca-waae-cmd-sponsor" has been deselected
14:35:53 ++ Deselected packages removed successfully
14:35:53 ++ Sort packages
14:35:53 +++ Package "ca-cs-utils", version "11.2.10057.0" is processed at
position 1
14:35:53 +++ Package "ca-cs-jre", version "1.5.0.11" is processed at position
2
14:35:53 +++ Package "ca-cs-sockadapter", version "2.1.43.0" is processed at
position 3
14:35:53 +++ Package "ca-waae-common-cs2", version "11.3.1.147" is processed
at position 4
14:35:53 +++ Package "ca-waae-common-cs", version "11.3.1.147" is processed
at position 5
14:35:53 +++ Package "ca-waae-common", version "11.3.1.147" is processed at
position 6
14:35:53 +++ Package "ca-waae-agent", version "11.3.1.147" is processed at
position 7
14:35:53 +++ Package "CAWorkloadAutomationAE", version "11.3.1.147" is
processed at position 8
14:35:53 ++ Packages sorted successfully
14:35:53 ++ Check disk space
14:35:53 +++ Disk space on device "/opt/CA" is sufficient: Available:
"88838.93" MB, necessary: "61.30" MB
14:35:53 ++ Disk space checked successfully
14:35:57 Save existing files and directories
============================================
14:35:57 +++ Save: /opt/CA/WorkloadAutomationAE/Documentation
14:35:57 +++ Save: /opt/CA/WorkloadAutomationAE/Documentation/readme_ENU.txt
14:35:57 +++ Save: /opt/CA/WorkloadAutomationAE/autosys
14:35:57 +++ Save: /opt/CA/WorkloadAutomationAE/autosys/install
14:35:57 +++ Save: /opt/CA/WorkloadAutomationAE/autosys/install/CAPKI
14:35:57 +++ Save: /opt/CA/WorkloadAutomationAE/autosys/install/CAPKI/setup
14:35:57 +++ Save:
/opt/CA/WorkloadAutomationAE/autosys/install/CASockAdapterSetupLinux.bin
14:35:57 +++ Save: /opt/CA/WorkloadAutomationAE/autosys/install/prod_codes.txt
14:35:57 +++ Save:
/opt/CA/WorkloadAutomationAE/autosys/install/updateProdCodes.sh
14:35:57 Job executed successfully
14:35:57 Verify product "ca-cs-utils", version "11.2.10057.0"
=============================================================
14:35:58 Job executed successfully
14:35:58 Verify product "ca-cs-jre", version "1.5.0.11"
=======================================================
14:35:59 Job executed successfully
14:35:59 Verify product "ca-cs-sockadapter", version "2.1.43.0"
===============================================================
14:36:01 Job executed successfully
14:36:01 Verify product "ca-waae-common-cs2", version "11.3.1.147"
==================================================================
S.5....T /opt/CA/WorkloadAutomationAE/autosys/lib/libstart_rem.so
14:36:02 Verification of product "ca-waae-common-cs2" failed
14:36:02 Reinstallation product "ca-waae-common-cs2", version "11.3.1.147"
==========================================================================
file /opt/CA/WorkloadAutomationAE/autosys/lib/libstart_rem.so from
install of ca-waae-common-cs2-11.3.1-147.i386 conflicts with file from
package ca-waae-common-cs2-11.3.1-147.i386
Script or command "rpm -U
"/tmp/disk2/Linux/WorkloadAutomationAE/RPM/ca-waae-common-cs2-11.3.1-147.i386.
rpm"" failed with exit code 1.
Reason: The script or command encountered a problem.
Action: Find further details in the installation log file

/opt/CA/SharedComponents/installer/log/CAWorkloadAutomationAE.log.
14:36:03
Terminating install. Reverting changes.
S.5....T /opt/CA/WorkloadAutomationAE/autosys/lib/libstart_rem.so


------------------------
Another Example of error messages
Reinstallation product "ca-waae-common", version "11.3.1.147" file
/opt/CA/WorkloadAutomationAE/autosys/install/config_auto from install of
ca-waae-common-11.3.1-147.i386 conflicts with file from package
ca-waae-common-11.3.1-147.i386 file
/opt/CA/WorkloadAutomationAE/autosys/install/configure.sh from install of
ca-waae-common-11.3.1-147.i386 conflicts with file from package
ca-waae-common-11.3.1-147.i386
file /opt/CA/WorkloadAutomationAE/autosys/install/data/auto.ACE from
install of ca-waae-common-11.3.1-147.i386 conflicts with file
from package ca-waae-common-11.3.1-147.i386
file
/opt/CA/WorkloadAutomationAE/autosys/install/data/config.ACE from install of
ca-waae-common-11.3.1-147.i386 conflicts with file from package
ca-waae-common-11.3.1-147.i386
file
/opt/CA/WorkloadAutomationAE/autosys/install/data/waae_main.sh from install
of ca-waae-common-11.3.1-147.i386 conflicts with file from package
ca-waae-common-11.3.1-147.i386 file
/opt/CA/WorkloadAutomationAE/autosys/install/preremove.sh from install of
ca-waae-common-11.3.1-147.i386 conflicts with file from package
ca-waae-common-11.3.1-147.i386 file
/opt/CA/WorkloadAutomationAE/autosys/install/tzname.sh from install of
ca-waae-common-11.3.1-147.i386 conflicts with file from package
ca-waae-common-11.3.1-147.i386 file
/opt/CA/WorkloadAutomationAE/autosys/lib/asapi.jar from install of
ca-waae-common-11.3.1-147.i386 conflicts with file from package
ca-waae-common-11.3.1-147.i386 file
/opt/CA/WorkloadAutomationAE/autosys/lib/libapicom.so fwith file from package
ca-waae-common-11.3.1-147.i386 file
/opt/CA/WorkloadAutomationAE/autosys/lib/libapijni.so from install of
ca-waae-common-11.3.1-147.i386 conflicts with file from package
ca-waae-common-11.3.1-147.i386 file
/opt/CA/WorkloadAutomationAE/autosys/lib/libascmn.so from install of
ca-waae-common-11.3.1-147.i386 conflicts with file from package
ca-waae-common-11.3.1-147.i386 file
/opt/CA/WorkloadAutomationAE/autosys/lib/libascmn_ex.so from install of
ca-waae-common-11.3.1-147.i386 conflicts with file from package
ca-waae-common-11.3.1-147.i386 file
/opt/CA/WorkloadAutomationAE/autosys/lib/libasutil.so from install of
ca-waae-common-11.3.1-147.i386 conflicts with file from package
ca-waae-common-11.3.1-147.i386 file
/opt/CA/WorkloadAutomationAE/autosys/lib/libauto.so from install of
ca-waae-common-11.3.1-147.i386 conflicts with file from package
ca-waae-common-11.3.1-147.i386 file
/opt/CA/WorkloadAutomationAE/autosys/lib/libmsgII.so from install of
ca-waae-common-11.3.1-147.i386 conflicts with file from package
ca-waae-common-11.3.1-147.i386 file
/opt/CA/WorkloadAutomationAE/autosys/lib/libtx_remote.so from install of
ca-waae-common-11.3.1-147.i386 conflicts with file from package
ca-waae-common-11.3.1-147.i386 file
/opt/CA/WorkloadAutomationAE/autosys/lib/ujccapi.jar from install of
ca-waae-common-11.3.1-147.i386 conflicts with file from package
ca-waae-common-11.3.1-147.i386 file
/opt/CA/WorkloadAutomationAE/autosys/messages/autosys/root.res from install
of ca-waae-common-11.3.1-147.i386 conflicts with file from package
ca-waae-common-11.3.1-147.i386 Script or command "rpm -U
"/tmp/disk2/Linux/WorkloadAutomationAE/RPM/ca-waae-common-11.3.1-147.i386.rpm"
" failed with exit code 1.

Reason: The script or command encountered a problem.
Action:
Find further details in the installation log file

/opt/CA/SharedComponents/installer/log/CAWorkloadAutomationAE.log.


17:27:04
Terminating
install. Reverting changes. .M......
/opt/CA/WorkloadAutomationAE/Documentation

Outcomes