AnsweredAssumed Answered

Error 500 while performing Forecast plan

Question asked by PrabhuRVP on Nov 7, 2012
Latest reply on Dec 19, 2012 by PrabhuRVP
Hi All,

We are using Clarity 7.5.3.

For a project we have 25 revisions in Forecast Plan . while trying to populate the values for new revision using 'populate from staff plan' ->'assignments' , we are getting an alert 'You have chosen to plan by transaction class and charge code. One or more resources in the staff plan are not financially enabled. One or more tasks in the staff plan does not have a charge code. Do you want to proceed? Click Yes to create a financial plan with only the valid staff plan data. Click No to cancel the process.'.

I have clicked 'Yes' and proceeded but I got an error message as like 'Error 500 - Internal Server Error. The server could not retrieve the document due to server-configuration or other technical problems. Contact your site administrator.'

1. Checked the financial details of all the resource allocated to the project -> all the resources are financially enabled.
2. Checked the chargecode details of all the tasks in the project -> chargecode is assigned to all the tasks.
3. Checked the log files in NSA. Below are the few traces in logs

Error Captured from App.niku.log file
========================= ==

ERROR 2011-08-30 07:18:04,536 [WebContainer : 1]
com.niku.union.web.WebException: WebServiceAdapter
::processRequest -> failed to process service request
at com.niku.union.web.WebServiceAdapter.processRequest
( Code))

Caused by: java.lang.IndexOutOfBoundsException: Index: 51, Size: 51
at java.util.ArrayList.RangeCheck( Compiled Code))
at java.util.ArrayList.get( Compiled Code))
at com.niku.union.service.ServiceControlImpl.processRequest
( Code))
at com.niku.union.service.ServiceControlImpl.processRequest
( Code))

Anybody please help me in solving this issue..

many thanks in advance