IT Process Automation

  • 1.  ErrorCode 1010

    Posted Nov 15, 2012 11:18 AM
    Hi everyone!

    I've a process with a Transfer Ticket object (from SDM SOAP Operators) and I executed the process a couple of times without errors but one time I get the ErrorCode 1010 and I don't know why and what it means.
    Someone know what this error means?
    Is normal that processes failed sometimes without any apparent reason?

    Regards,
    Sérgio Castro


  • 2.  RE: ErrorCode 1010
    Best Answer

    Broadcom Employee
    Posted Nov 15, 2012 11:46 AM
    That is an error being returned from the Service Desk web service. ErrorCode 1010 indicates a bad session.
    For some reason Service Desk regected the Authentication Session for that Operator.

    Adding Exception handling to this and other SOAP calls to loop and retry the request should pervent the PAM process from getting hung up at this point.


    If this is a persistant problem you will want to discuss this with the Service Desk support team to see if they can help stabilise the Web Services.