Clarity

There's an annoying error being generated in Clarity 12.1.3.x. It happens a lot when running Processes.

The specific error is: ODF-0103: Not authorized to update instance {0} of object {1}.

The temporary workaround is to stop and re-start the BG service (s). Go back to the process and click Retry on the error step.

No word on when it will be resolved.


Juan

Hi Juan,

Thanks for posting this out to the community so they are aware. Do you have the defect # for it?

Thanks!
Chris

Document ID: TEC574506
Tech Document
Title: Clarity: ODF-0103: Not authorized to update instance null of object (1)


Description:

We are seeing some intermittent errors and cannot determine why it is happening. Restarting the BG Services and retrying the step seems to temporarily resolve the problem.

Some of the reported errors found include:

You do not have the rights to perform the action


Requisition not found - This can be for any object


BPM-0519: Internal Process Engine Error. Contact your site administrator (Object with name 'thisIdea' refers to object 'idea' bound to the instance '5040162' is not found). Again this can be for any object.


End-users may also loose rights like the right to auto-start a process. Restarting the background services fixes this issue.
Steps to Reproduce:

Login into Clarity as admin user


Go to Objects -> Project -> Attributes -> Investment Id -> Auto Numbered - Check


Create a process using idea object as primary object


Create system action by selecting operation Convert Idea To Project


Create a process using idea object as a primary object


Create a manual action with action name: aa, action id:aa, subject: aa (don't select thisIdea just type aa) and assign to some resource


validate and activate


Create an idea instance at application end


Go to processes tab and run two process from available sub tab


Make sure processes get completed


Change the server time to 55 minutes ahead


Now run the process which has manual action(not system action so that only session cache get accessed)


Make sure it is get completed.


Delete the cmn_sessions table entries(If you are able to get only user session for BG just delete that otherwise delete all)


Change the server time to 10 minutes ahead.


Run the process which has idea to project conversion call
Expected Result: The process should get completed successfully
Actual Result: The System throws an error You do not have the rights to perform the action.

Solution:

Workaround:
Restart all the Background Servers and retrying the problem steps will resolve the problem temporarily.

Status/Resolution:
Resolved in Clarity 12.1.1 Generic Patch. Reference TEC553491
Resolved in Clarity 12.1.3 Generic Patch. Reference TEC570813
Resolved in Clarity 13.0.1 Generic Patch. Reference TEC572268
Resolved in Clarity 13.1.0


NJ

Hi ,

Did any body face the issue where in the Process did not kick start even after following the steps specified in the Tech Document. We have a similar issue and I restarted the BG and retried the Process and the process user status kept on at Pending Retry and did not move forward. Any suggestions on this please.

Regards,

Mahesh

Mahesh,

Can you pleae share the Bg log please?

Regards

Suman Pramanik