Hello all - you get a double-feature this week! We also wanted to let everyone know about a new CA Green Book that was published for CA Service Desk Manager...
The CA Service Desk Manager Integration Best Practices Green Book - Volume 3 is now officially published and available on CA Support Online and My CA. It contains information for integrating CA Service Desk Manager with CA-APM, CA Client Automation, CA Patch Manager, and CA Configuration Automation.
You can find Volume 3 here:
http://support.ca.com/phpdocs/7/common/greenbooks/CA_SDM_Integrations_Vol_3_ENU.pdf
Now, let's also not forget Volumes 1 & 2 which are also available here:
https://support.ca.com/phpdocs/7/common/greenbooks/CA_Service_Desk_Integrations_Vol_1_ENU.pdf
https://support.ca.com/phpdocs/7/common/greenbooks/CA_SDM_Integrations_Vol_2_ENU.pdf
Login to MyCA or CA Support Online Today to access and download this and other CA Green Books!
Enjoy,
Jon Israel
Principal Support Engineer
CA Technologies