AnsweredAssumed Answered

Can't access system after cert upgrade

Question asked by another_martink on Jan 1, 2013
Latest reply on Apr 3, 2013 by another_martink
We recently requested a renewal of a certificate. The old one was 1024 bit and the new one received is 2048 bit.
After importing the cert there were four certs compared to previous three. Looking quickly at the listing the new certificate appeared to be fairly similar as the expire done except for the alias name.

After the import it was not possible to access the system. NSA is accessible. This is in v12.1 SP3 fix 3 on Windows 2003 and Tomcat.

After restoring the backup of .keystore no problem accessing the system.

What did we miss when importing the new cert?

Should the expired cert have been removed?

Should the intermediate cert be reimported from Symantec?

How can you tell if the Symantec intermediate cert is 1024 or 2048 bit?

We cannot use the the Symantec import validation, because the system cannot be accessed from outside.

Martti K.