IT Process Automation

Hi everyone,

I have the SDM Connector for PAM4.0SP1 and I use the 'Request Create'' object to create a ticket.
It works fine, but when I have a field where the value have some characters like '&' it fails.
How can I solve it?

Regards,
Sérgio Castro

I have had the same issue with ampersands and any kinda of "html like" text, In general I deal with this in one of 2 ways.

1. I wrap the text in a CDATA tag, example:

"<![CDATA[" + Process.Summary + "]]>" 

where Process.Summary is the variable that has the text with an ampersand in it.

In the case of HTML when I don't want all the extra tags etc. in the Ticket I use something similar to:

Process.Description.replace(/ /ig, ' ').replace(/<br\/?>/ig,"\n").replace(/<\/?[a-z][a-z0-9]*[^<>]*>/ig,"").replace('&', '+','g')

which does not work in all cases but for the most part strips out all the html.