CA World ’14 Presentation: Integrated IT Service Management From Strategy to Implementing to User Adoption

Video created by Chris_Hackett Employee on Nov 18, 2014

    Service Management is becoming increasingly pervasive as a key ingredient in the fabric of the business and IT. Explore how Service Management must integrate with all aspects of the IT environment, including project and infrastructure management, and takes a close look at a real-life example at a major healthcare organization