October 2012 - CA PAM Webcast - PAM / Service Desk integration

Video created by TMACUL Champion on Jan 5, 2017
    • What is involved in PAM / SERVICE DESK Integration?
    • Integration is bi-direcional
    • Integration can also be one way
    • PAM can take actions on Service Desk objects
    • Service Desk can start PAM Process
    • Configuration
      • Service Desk webservice URL
      • Service Desk User
      • Service Desk Password
    • CA SDM Options Manager
      • PAM Webservice URL
      • PAM user
      • PAM password
    • Event actions
    • Change workflow
    • Content packs available from CA
      • Quick Start
      • Common process
      • ITIL based
    • Gotchas
      • PAM user must have web service permissions
      • Service Desk user must have sufficient permission
      • PAM SRF must have keyword of macro