Replay - CA Service Management Community Webcast - Updated Defect Resolution Process

Video created by Catherine Schuman Employee on May 25, 2017

    Overview of recent changes to the Defect Resolution Process as announced recently Updated Approach to Defect Resolution Process (https://communities.ca.com/community/ca-service-management/blog/2017/05/12/updated-approach-to-defect-resolution-process) with Q&A to address questions regarding about the new process.

     

    Presented by Carol Piccus, Sr Product Manager (CA)