Overview of recent changes to the Defect Resolution Process as announced recently Updated Approach to Defect Resolution Process (https://communities.ca.com/community/ca-service-management/blog/2017/05/12/updated-approach-to-defect-resolution-process) with Q&A to address questions regarding about the new process.
Presented by Carol Piccus, Sr Product Manager (CA)
Be sure to also check out Carol's Blog: Updated Approach to Defect Resolution Process
Thanks CarolPiccus for the informative webcast
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