Community GO! Following askCA, Events, and WYMHM in Custom Streams

Video created by Chris Stallone Employee on Oct 10, 2017

    Following AskCA, Events, & What You May Have Missed Using Tags

     

    Right now there is no way to follow specific categories (Products) on the Jive community platform. There is the ability to follow specific tags. Using tags you can follow three primary content types the CA Communities Team is tasked with creating:

    1. askCA (Formerly Office Hours) - A web-ex meeting that allows customers to join a one-hour online chat where they can have their questions answered about a particular product. No audio is provided and all Q&A happens via online chat. CA Support and CA Product Managers will answer your questions while the CA Community Manager acts as the chat moderator. When the chat is over the CA Communities Manager will save the transcript and post to the Community for future reference.
    2. Events - Are webcasts done via Web-ex where customers can gain some additional insight into their products. Customers can ask presenter their various questions via phone or chat, and all events are recorded and posted to the communities so those who may have missed the event can watch at their convenience.
    3. What You May Have Missed (WYMHM) - Are blogs created in product communities on a weekly or monthly basis (depending on the community). These blog posts cover all of the important content that has been created in a given community in the time period allotted so you don’t have to worry about missing any of it!  What You May Have Missed blogs cover ideas, tech tips, product announcements, events, popular content, and more.