Replay - CA ITSM Community Webcast - Get Optimal Value from CA Service Management’s Change Management Capabilities

Video created by Chris_Hackett Employee on Dec 15, 2017

    CA Service Management has extensive Change and Configuration Management capabilities, but are you getting all the value you can from them? Are you even using them? This session will look at additional value CA Service Management can bring to your organization in the area of Change and Configuration Management and how it can help increase your shop’s ITSM maturity. You will learn about best practices, tricks and processes that can make this traditionally complex area easier to pull value from. Topics covered will include discovery, federation, reconciliation, synchronization, rogue changes, service modeling, integrating with release automation tools and more.

     

    Presented by John Weston, Sr. Principal Consultant, CA Technologies