Replay - CA ITSM Community Webcast - CA Service Management 17.1 – Overview and Drill-down

Video created by Chris_Hackett Employee on Feb 13, 2018

    CA Service Management 17.1 – Overview and Drill-down

     

    Hear directly from Product Management experts about our newest release, CA Service Management 17.1. You’ll hear about new features including self-service business intelligence and an app launcher in xFlow. You’ll also learn about enhancements to xFlow in the areas of workflow, SLA management and ticket attributes, as well as improved license usage and maileater capabilities. This webcast will include a demonstration of the new features, how to get the new release, what value you can expect and a live Q&A.

     

    Presented by Dheeraj Pershad Product Management (CA) and Rajeev Kumar Product Management (CA)