NOTE - If you received a message that the video was missing from the beginning, we have re-recorded the session to address that issue.
CA Service Management 17.2 – Overview and Drill-down
Hear directly from Product Management experts about our upcoming release, CA Service Management 17.2. This webcast will include details and demonstrations of the new capabilities, how to get the new release, what value you can expect and a live Q&A. New capabilities include:
Service Point, your new business user self-service
A new mobile app for self-service
Expansion of Insights (reporting) including the addition of transactional data and support for Problem, Change and Configuration Management domains
Expanded personalization and other capabilities for xFlow