[REPLAY] CA Service Management 17.2 – Overview and Drill-down – March 12, 2019

Video created by Chris_Hackett Employee on Mar 12, 2019

    NOTE - If you received a message that the video was missing from the beginning, we have re-recorded the session to address that issue.

     

    CA Service Management 17.2 – Overview and Drill-down

    • Hear directly from Product Management experts about our upcoming release, CA Service Management 17.2. This webcast will include details and demonstrations of the new capabilities, how to get the new release, what value you can expect and a live Q&A.  New capabilities include:
      • Service Point, your new business user self-service
      • A new mobile app for self-service
      • Expansion of Insights (reporting) including the addition of transactional data and support for Problem, Change and Configuration Management domains  
      • Expanded personalization and other capabilities for xFlow
    Speakers:
    • Allen Houpt, ITSM Product Marketing
    • Rajeev Kumar, ITSM Product Owner
    • Dheeraj Preshad,  ITSM Product Management