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Join us on Thursday, January 18th at 11am ET for a DevTest Community webcast.   **To add this event to your personal calendar, click on "Actions" > "Add to calendar" in the top right corner of this page.   Topic: What's New in DevTest 10.2 & How to Upgrade   Abstract: At the start of the New Year, we reflect and create

Background: The ability of an ITSM tool to allow Analysts and Customers to collaborate to resolve a Request is critical to giving good customer service.    Traditionally, Service Desk Manager (SDM) does not allow customers the ability to update other customer tickets via email or web.  While in most instances this is the correct
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Has anyone encountered the same issue here?. Not sure if there is a property that needs to be added in the properties files. The SVCW tutorial steps when followed leads to timeout error. API key used is provided by site after setting up account and using a free key. Also not sure if the key expires after a few days.