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Hi Team,   We want source drop down field when we create a new ticket. In version 14.1 we have this field but now in ca 17.1 we don't have this field. In CA 14.1 we use zsource_of contact attribute for source drop down but in 17.1 we don't have such attribute for source and we don't know which attribute is used for this purpose?   

Hy team,   When we create a new ticket and assign group to that ticket, assignee which is by default selected as reported by vanishes in 14.1 and we are able to select assignee from that group as well as other contact by clicking on search button on assignee.   But when we do same thing in  17.1 its not the same as in 14.1 when we