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ddorben
Hello, i am stuck trying to write a data partition constraint that will allow me to restrict users from only viewing tickets that are assigned to their ORG. Currently right now we are doing this by group with the following. Call_Req NOT (group.last_name IN ('GroupName)   I would like to accomplish this by Organization not by Group due to
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h.rahmy
Hi;   How can i hide the "My Bookmarks" and "Submit Knowledge" from the employee interface, in addition i would like temporary hide the following:   "Join Analyst Now" "Live Chat" "Service Desk contact information and hours of operation" from the same employee interface.   is it something related to the option manager, or shall i
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ddorben
Hello, i was wondering if there is a document or repository of some additional conditional macros for Notification Rules in Service Desk Manager.  I don't know if the community has a set place for sharing these but i would love to get more than the OOTB.  I really don't have the time to research creating more from scratch.. 
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