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According to this KB document (Can we send Manual Notifications in HTML format? - CA Knowledge), in CA Service Desk Manager 17.1 we still can't send manual notifications in HTML format. Even the Manual Notification Template don't have an HTML editor.   I think this feature meets a real business need since e-mail messages are an important way

Team,   If you need to catch up on CPE points, here is one method.   2 pt for each magazine read and quiz-ed on.     Past Issues of InfoSecurity Professional Magazine| Archive | (ISC)²         The above quiz links will take you to