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2018

Further to my previous post Part 1: Bridging the Gap with Application-Aware Network Performance Monitoring (AA-NPM) where-in I had discussed on the challenges of monitoring application performance from a network perspective and lack thereof of such solutions and why they are more relevant than ever, this post looks at possible solutions from CA technologies that enable application-driven network performance management (ANPM). These solutions deliver comprehensive, centralized views of all the metrics and measurements needed to understand, manage and optimize performance of critical applications running on the network.

 

CA Technologies delivers several robust products, including CA Application Delivery Analysis, CA Network Flow Analysis, and CA Unified Communications Monitor which can be used in tandem or individually, to address a range of technological and business imperatives. Through these integrated solutions, an enterprise can leverage a unified view of all the metrics being gathered, including application response times, network flow data, resource capacity, voice and video quality of service and more. Further, these offerings feature the open standards support that enables them to be effectively integrated with a range of third-party and custom IT management tools.

 

CA Application Delivery Analysis (ADA)

Understanding application response times between infrastructure components is critical to managing end-user experience, which is ultimately the most important measure of network performance. CA ADA delivers an end-to-end response time monitoring solution that enables your IT team to gain the insights it needs to optimize the end-user experience. With CA Application Delivery Analysis (ADA), you can isolate the source of bottlenecks and verify the performance of applications delivered over the network.

 

CA Network Flow Analysis (NFA)

NFA allows administrators to quickly troubleshoot issues, identify top users and applications, implement service quality policies and track their efficacy. With these capabilities, your administrators can manage the capacity of network resources to maximize the service levels of the most critical applications and services. It offers the visibility needed to distinguish between personal and business, and lower and higher priority activities, and to determine how the network is prioritizing various types of traffic, including rich-media applications.

 

CA Unified Communications Monitor (UCM) helps to:

  • Track the specific performance metrics—such as mean opinion score (MOS), jitter, latency, call volume and utilization—that you need to maximize the quality of experience delivered by voice over IP and video applications
  • Measure the impact of unified communications traffic on other applications
  • Monitor quality, device health and performance of voice and video applications
  • Gain the insights you need to identify type-of-service misconfigurations
  • Report on key call set-up metrics and monitor calls in real time

 

Benefits

With the comprehensive, robust capabilities of AA-NPM solutions from CA Technologies, the network team can gain the visibility and intelligence it needs to understand the network within the context of the applications and services it supports. These solutions provide the visibility you need to efficiently manage complex, demanding enterprise networks. With these capabilities, an organization can realize a range of benefits:

  • Boost service levels by delivering the immediate alerts, fast insights and intuitive workflows needed to reduce downtime and performance issues.
  • Better manage costs and resources by providing data-driven insights regarding network capacity, quality of service policies, infrastructure investments and planned application and service roll-outs. These solutions also provide the insights to make more informed investment decisions to address evolving technical and business requirements.
  • Deliver more business value by enabling organization to start making decisions based on rich data, rather than guesswork. By managing networks with a focus on optimizing applications and business services, your IT team can get out of reactive firefighting mode, and elevate the dialog with business leadership and users to focus on proactive planning, decision making and cost management.

 

To conclude, managing networks so they support optimal application performance has never been more challenging, or more critical. By leveraging AA-NPM solutions from CA Technologies, an organization can harness the robust and comprehensive capabilities it needs to understand and optimize how business-critical applications perform on the network.

 

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Today, a large number and wide range of applications are running on enterprise networks, including latency-sensitive voice and video traffic, critical business applications and more. The increase in the number of applications and the varied nature of application traffic traversing the network place increased demands on network capacity and make it all the more challenging to manage network performance.

 

Many administrators are trying to manage their networks with basic network fault and availability monitoring tools. While these tools are fine for managing network devices and links, they don’t deliver the fundamental insights administrators need to understand application performance and network traffic flows. With this limited visibility, administrators can’t truly track and optimize application performance, and as a result, organizations suffer from poor service levels, suboptimal configurations and investments and inefficient operations—which can all have a significant impact on business performance.

 

Lacking this application-level visibility, your organization’s IT and operations staffs are apt to contend with significant challenges as follows:

  • Lower priority and personal user activities consume excessive resources, while the performance of critical business services suffers from costly outages and significant performance issues.
  • Long time taken to isolate and troubleshoot application performance issues.
  • Difficulty understanding how network changes and new infrastructure investments will affect different applications, leading to un-intended degradations and outages.
  • Money is wasted on underutilized infrastructure.

 

All these challenges can have a significant negative business impact, potentially eroding user

productivity, revenues and customer loyalty. That’s where an AA-NPM solution is critical. An AA-NPM solution integrates these vital entities of application and underlying network infrastructure and provides complete visibility into the business-critical applications and their dependencies.

              

                                        

 AA-NPM solutions provides

  • Improved User Experience and better Visibility into IT Infrastructure using single comprehensive dashboard view of their critical business applications and underlying network infrastructure.
  • Clear business co-relation and value-add by seeing how vital modules of IT and business services performs on the underlying It infrastructure that are responsible for the health and availability of critical applications.
  • Faster Troubleshooting of Problems by finding root cause, as well enabling an engineer to prepare for the future and perform proper capacity planning during the peak usage hours.
  • Enhanced Productivity and Optimal Budget Usage by reducing mean time to repair (MTTR) and improving the overall quality of service.

 

Bottom line, AA-NPM tools effectively enable IT professionals to gain the insight they need into the interplay of all the infrastructure elements that comprise the user experience of a web-delivered application. They provide a mechanism for monitoring and managing application and network infrastructure as a single entity.

 

See Part 2: How CA helps in Application-Aware Network Performance Monitoring (AA-NPM)? of the series to learn how CA Technologies help provide network visibility for optimizing the use of business critical applications.

 

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