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2015

Dear PPM Community Members,

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

 

 

Have Fun! Help a Fellow Community Member Out!

 

Here's the list of unanswered questions for this coming week:

 

[Help] How to prevent ETC/Work get generated in MSP & PPM?

How to remove the OBS levels above 10

Hi All, I want to map PONO from PPA_WIPAPINFO with  invoiceno  of PPA_WIP table.

CA Clarity PPM - Release Planning and Requirements

Cost plan detail - Add new value to TSV (Unit,Cost and Revenue details)

Missing Time.  Does not show ALL open or submitted timesheets, which are, technically, "missing time".

Replacing role with Resource in Team tab

Hello Team, "still the field 'Actuals Sum for Labor Resources' gets updated on the project when the 'Last Updated Date' gets updated on the project."

ETC of 0.000016 - Rounding Error

What's the best way to send out one single project level action item for task(s) creation all across the system

The export to excel (data only) option shows the entire data instead of showing the filtered ones. Seems like the issue is with hg_all_rows parameter. Also I hope Decode function is also causing the issue.

 

Thank You All for Your Efforts!

Chris

How long have you been at CA Shawn_Walsh ?

I have worked at CA for 13 years.234ca05.jpg

 

 

Are you a dedicated engineer as part of an enhanced support package?

No.

 

 

What was the career path that lead you here?

I have always had a passion for technology and for fixing problems. In fact, I have a really hard time walking away from a problem.  I just have to find a way to fix it or workaround it.  I started with CA Technologies in 2002, supporting CA Service Desk Manager.  It was a natural fit for me. Over the years, I have worked with a number of CA Products and Solutions.

 

 

What product do you support?

CA Clarity PPM, CA Enterprise Mobility Management solutions.

 

 

What keeps you at CA?

Working at CA and in Support has been an extremely rewarding experience for me.

I love that I speak and work closely with folks in North America, South America, EMEA and Asia Pacific all in the same day.

There are so many great people on the Support teams.  There is so much talent and tenacity! So many interesting people!  I have gone to customer sites working in very high pressure situations, doing everything we can to make our customers successful.  I have been on 48 hour long conference calls.  I love every minute of it.

 

1.jpg2.jpg

(Here is a picture of my manager Bill.)

 

 

 

 

                                                                                                                                                                                                                      (Here I am (on the left) filming a training video.)

 

What is your passion outside of work? What do you like to do?

Outside of work, my passion is my family. I have a 6 year old son. My wife is a middle school science teacher in New York City.

Here is a picture of my son Liam, my goddaughter Katie and my wife Sophie in the background.  We love to go for long hikes outdoors, road trips and exploring everything NYC has to offer, whether it is the city parks (NYC has beautiful parks), museums, cultural events and a lot more….Yeah, I am pretty proud of being a “New Yorker”. Below I am riding a kayak with my son on the Hudson in the Adirondack mountains in upstate New York. My favorite place in the world are the beaches in Tobago (in the Caribbean). I am an also avid reader and gamer (although finding the time is tough).

 

3.jpg4.jpg5.jpg

 

.

What is your educational background?

I studied Philosophy at Queens College. I am a Microsoft Certified Systems Engineer, among other certifications like Oracle Database and CA Service Desk Manager.

I have a lot of practical IT knowledge and in many ways I try to be a “jack of all trades”, whether it is debugging code or tuning an Oracle/MS SQL database for better performance.

 

How has support changed since you started?

In the past, we just fixed problems.  I really feel that we are now fully invested in making our customers successful.  We are no longer “break-fix” technicians.  We are passionate to see how our customers use our solutions and how we can better serve and partner with them to make sure they get the most out of their investment and we have a lot of fun doing it!  Innovation is a mantra for us now.  What else can I do for my customer?  How can I make them successful?

 

Why should people be involved in the communities?

The communities offer a place where everyone: customers, partners, CA support, CA services, CA development and CA product management can collaborate.  Customers can speak with other customers on using CA solutions in new and creative ways to solve their business challenges.  Customers can vote on the direction and future features of our products.  CA also gets to hear the real voice of everyone on how our products are used.  The customers can participate in webinars and many topic discussions.

Anyone can show off what they know and become a distinguished expert.

 

Why should customers read Knowledge Articles?

In Support, we are always looking for ways to make our knowledge base better.  Knowledge articles offer a wealth of great information on solving problems or using our solutions in new ways that you may not have thought of previously.  Knowledge Articles are the results of previous support cases opened by other customers.  We always strive to create new Knowledge Articles if we believe it will benefit other customers also.

 

Meet the CA Support Engineers

 

Follow the Support Engineer Here:Shawn_Walsh

Dear PPM Community Members,

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

 

  • Every week I will post a blog entitled "Ask a Question, Get an Answer - See an Unanswered Question, Offer a Solution".
  • In the blog will be links to questions in the community that have had no response.
  • Members review the subjects and if they have a response they can quickly click on the link and provide a potential solution.
  • IMPORTANT - As a part of the response include #helpinghands (it will look like: helpinghands when you select the tag from popup).
  • In the weekly blog post I will be thanking all the "helpinghands" who responded to unanswered questions in the previous weeks blog.

 

Have Fun! Help a Fellow Community Member Out!

 

Here's the list of unanswered questions for this week:

 

Duplicate Financial Plan Idea Conversion to Service

How can I permit Clarity on cross-origin framing?

Hello Team, "still the field 'Actuals Sum for Labor Resources' gets updated on the project when the 'Last Updated Date' gets updated on the project."

Replacing role with Resource in Team tab

The export to excel (data only) option shows the entire data instead of showing the filtered ones. Seems like the issue is with hg_all_rows parameter. Also I hope Decode function is also causing the issue.

Multi-valued Resource Attribute and Workflow Processes

CA PPM Development/Enhancement Work Estimation

What's the best way to send out one single project level action item for task(s) creation all across the system

Confusion with Jaspersoft Field(s)

ver 13.3 - Is there a way in Crystal Reporting to find all reports that use a particular field?  (Example field: Project Objective)

ETC of 0.000016 - Rounding Error

Adding custom attributes from stock objects, which are not DWH enabled, not possible?

CA PPM License

Hello Team, "still the field 'Actuals Sum for Labor Resources' gets updated on the project when the 'Last Updated Date' gets updated on the project."

 

Thank You All for Your Efforts!

Chris

If you missed today's great "What's New CA PPM 14.3" webcast, I have included the recordings/download and presentation information below. Check it out!

 

In this CA PPM Community webcast you will learn about the exciting new features in the CA PPM 14.3 release.  Brian Nathanson of the CA PPM Product Management team and David Werner of the CA PPM Marketing team discuss the new features in the 14.3 release and answered questions from the audience. The discussion also include a brief look ahead to the CA PPM activities at CA World in November.


Presenters:

Brian Nathanson, CA PPM Product Management

David Werner, CA PPM Marketing

 

Regards,

Chris


Community Site Recording - Replay - Whats New in CA PPM 14.3 Webcast

WebEx Recording/Download - Recording Information

Presentation - CA PPM 14.3 - What's New

Q&A - We had more questions than we had time to answer. We'l be posting the remaining responses here when finished getting the answers to them.



Dear Community Member,

 

With so much going on in the CA Project and Portfolio Management Community I have consolidated recent activities in case you missed anything.


UPCOMING EVENTS


What’s New in CA PPM 14.3 Webcast

Tomorrow! Please join us on October 13th at 11am ET for a live CA PPM Community webcast to learn about the exciting new features in the CA PPM 14.3 release. Join Brian Nathanson of the CA PPM Product Management team and David Werner of the CA PPM Marketing team as they discuss the new features in the 14.3 release and take questions from the audience. The discussion will also include a brief look ahead to the CA PPM activities at CA World in November.

Presenters:

Brian Nathanson, CA PPM Product Management

David Werner, CA PPM Marketing


CA PPM APJ Office Hours, October 16, 2015 @ 3PM Sydney Time

Have a question about CA Project and Portfolio Management? Connect with CA Technologies technical experts to get answers via Office Hours for CA PPM. Our team is here to help you get more out of your technology. Join us for one hour on Friday, October 16th @ 3PM Sydney time.

NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.

 

caw15-small.png

Register Today!https://www.travelhq.com/events/caworld15?mc=GLOB-DSP-CORP-AAM-000052-00000923&code=user

Information on CA World '15

The excitement around this year’s CA World 15 is at an all-time high for CA PPM community members and users.  CA World 15 is being held Nov 16th to Nov 20th in Las Vegas.  As business owners, you need centralized intelligence, portfolio planning and insight for success in today’s application economy.  CA Project & Portfolio Management consolidates intelligence from various sources to help customers plan and execute projects and products quickly. Lean in with CA experts at CA World as the teams discuss our latest product strategies, roadmaps and solutions. Connect with community members and listen to CA customers share their success stories.  This event will be truly unique and beneficial for all business, product and project owners. Here are this year conference highlights:

 

  • Education Sessions: 8 preconference education sessions covering advanced reporting, agile execution, scaled agile framework, resource management, Microsoft Project integration and Portfolio management
  • Technology & Business Value Sessions: 40+ customer, partner & CA-led sessions on CA PPM as well as Rally to gain expertise and extend the business value of your PPM implementation.
  • Micro-sessions (Tech Talks): Focused, small-group sessions on topics including Advanced Reporting, API Platform, MSP integration, Resource management and more.
  • Meet the Experts (Smart Bar): Access to CA product managers, SWAT resources, etc. for one-on-one discussions on CA PPM and product topics of your choice.
  • Product Demos: Live demonstrations of current and near-term capabilities for CA PPM solutions including mobility, Rally integrations, reporting/dashboards, and more.
  • And the Fun Stuff: Concert performances by Sheryl Crow and Fall Out Boy; Keynotes by Fareed Zakaria - host on CNN, author and columnist, and Steven Kotler - New York Times best-selling author, award-winning journalist and entrepreneur.

The latest on CA PPM sessions at CA World '15

CA World 2015 - Blog - volunteer required



PPM.jpeg


CA PPM

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply

NEW! Beginning October 12, 2015 the Chat option will be available for CA PPM SaaS Customers.


 

Meet the CA Support Engineers for CA PPM

 

Meet CA Support Engineer for CA PPM: Suman Pramanik

SumanPramanik has been at CA Technologies for 4 years. Prior CA he worked as Consultant implementing Clarity PPM, and in order to learn the depth of the product and help Global PPM Customers he came to CA.

 

Meet-VanessaNnaji.jpg1658513_10152132991463232_1183060099_o.jpg

 

 

 

Tech Tips and other Helpful Information

 

Chat Transcript - CA PPM Office Hours: A Live Online Chat (October 2015)

CA World 2015 - Blog - volunteer required

CA PPM Tech Tip: Including Dynamic Query Lookup Attributes in the Data Warehouse

Advance Reporting - Navigate right only does not allow to see/run JS reports

Sangeet's 'Login As' for V13 MSSQL

CLRT-78999 Having System Action in the Finish step of the process causing same process to run many times

CA PPM Tech Tip: How to replace your Jaspersoft Database password so it remains encrypted

CA PPM Tuesday Tip - Conditional Formatting in Jaspersoft

Info sharing/benchmarking request

Help Us Tag Community Content -- and You Could Win

Are there users with BIG projects?

CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

CA PPM - JIRA Agile Integration

CA PPM--JIRA Agile Integration

Deleting Resource with no actuals booked on the project from Team tab

CA Clarity Tuesday Tip - Editing Clarity PPM email notifications - V13.3.docx

GA Announcement – CA PPM 14.3 Documentation

Additional CA PPM Resources in Portuguese

Introducing CA PPM 14.3

CA PPM Weekly Live Demos in Portuguese

Educate has uploaded CA Project Portfolio Manager: How to gather logs from the CA PPM UI?

GEL Script/NSQL Editor

CA PPM Tech Tip: How can I help tune a portlet for optimized performance in Clarity?

Replacing one role with another in bulk on tasks

Share the Sample Questions for 14.2 business analyst certification

Chat Transcript - CA PPM Office Hours: A Live Online Chat (September 2015)

CA PPM Tech Tip: Projects open blank in the new MSP driver even though I have changed the default install directory

 


Top Ten Ideas


Make TIMESHEET a studio object344UNDER REVIEW

Archiving of old data217UNDER REVIEW

Auto-save or notify to save when changing screens207UNDER REVIEW

Ability to make OBS mandatory187DELIVERED

Present pop-up messages to the user168UNDER REVIEW

Seperate Delete Permission from Edit Permission Consistently on all Objects159UNDER REVIEW

Resource – Timesheet View Permission151UNDER REVIEW

Ability to Save Portlet Configuration as a Part of a Filter124UNDER REVIEW

Replace outdated Blob, Time Slice and Datamart technology with modern Database Sparse Matrices and Data Cubes120UNDER REVIEW

Enhanced Gantt View/Printing Capability109DELIVERED


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the discussions in Clarity PPM and make your voice heard!

 

Regards,

 

Chris_Hackett
Community Manager, IT Business Management


union square.png

Unfortunately, due to corporate budget constraints I will be unable to attend this years CA World.

 

So I am looking for a volunteer who would like to take over this years blogging. Any takers?

 

Naturally, if our budget restrictions are removed and I am allowed to attend, or win the lottery, or someone else covers the expenses, I will be more than willing to blog, photo blog, and video blog the event for our Clarity user community.

 

Regards,

Michael Thibault

4tmlt4@gmail.com